Free Ground Shipping is offered on all gifts, except fresh fruit (all year), select chocolate gifts (summer months) and Military APO/FPO. Fruit baskets must ship via 2-3 Day or Next Day Air. Select chocolates must be shipped via 3 Day, 2 Day, or Next Day Air (summer months). Ground shipping is not available for packages shipping to deployed military, therefore we do charge for a shipping fee for packages shipping to APO and FPO addresses. We ship military care packages via the US Postal Service - Priority Mail so your package is insured for loss and/or damage. Please check the military shipping address for accuracy; we do not issue refunds for packages that are returned by the postal service because the shipping address is incorrect or the soldier's address has been changed.

The appropriate shipping charges will be added to any orders in which the free ground shipping is not selected.

All Gift Basket orders (except fresh fruit and candy bouquets) placed by 1 pm EST (10am PST) are shipped the same day. All orders placed after 1 pm EST (10am PST) are shipped the next business day. Orders placed on Saturday, Sunday, & Holidays will be shipped the next business day.

All Fruit Basket and Candy Bouquet orders placed by 1 pm EST (10am PST) are shipped the same day, and all orders placed after 1 pm EST (10am PST) are shipped the next business day. Orders placed on Saturday, Sunday, & Holidays will be shipped the next business day.

CHRISTMAS DELIVERY INFORMATION:

All orders shipped via free ground shipping that are placed by Dec 17th, 10am PST (1pm EST), except for delivery to the states of Alaska and Hawaii, will probably arrive before Christmas. Although it is probable, it is not guaranteed.

Fed Ex/UPS do not guarantee any packages to be delivered before Christmas if shipped after Dec 6th. This means that there will be no refunds or discounts for orders placed after this date.

Other shipping methods include UPS 3 Day (3 business days + shipping day), Fed Ex/UPS 2 Day (2 business days + shipping day), & Fed Ex/UPS Next Day Air. (arrives the following business day) Additional charges will apply for these shipping options.

We offer delivery of our gift baskets to any physical address within the United States. Please keep in mind that Alaska and Hawaii do have higher rates.

We do offer a limited selection of gift basket that are available for shipment to APO/FPO addresses. We currently do not ship to P.O. boxes or overseas (except Military APO & FPO addresses) - these destinations are too high risk, and we have experienced numerous incidents where the packages were either damaged, lost, or returned to us at great expense.

During the summer months, the shipping method for all our chocolate gift baskets must be Next Day Air only. Although this is a more costly shipping method, it is the only way to ensure that the chocolate won't melt.

At times, we may need to substitute items within one of our gift baskets, to ensure freshness and timely delivery. We will always substitute of equal or greater value, without compromising the theme, design, color, or quality of the gift.

An enclosure card is included in all of our merchandise with the message of your choice. Please be sure to include your name or the company name, so the recipient knows who the gift is from.

GiftBasketBounty.com gladly accepts Visa, MasterCard and Discover.

Once the order has been shipped, and if you included your email address on the payment information form, you will immediately receive an email notification with a tracking number and tracking instructions so you can track your gift online. If you did not include you email address you may track the status of your order by going to: http://www.giftbasketbounty.com/site/1327644/tracking and entering your Order Confirmation number.

If an error is made in the shipping address, or needs to be changed, please notify us immediately. If the order has not yet shipped, we will be glad to make any necessary changes.

However, if the gift has already been picked up by the parcel delivery company, the parcel delivery company will attempt to make the correction and/or we will need to contact the parcel delivery company and attempt to reroute the package to the correct address. A rerouting fee of $15.00 will be charged to your credit card for this error.

Any defective product can be returned for full refund minus shipping costs within 3 Days of receiving product. Please contact us, giftbasketbounty@gmail.com, within 3 days with any problems or concerns with your GiftBasketBounty.com products. We will issue you a Return Authorization Number and product will be replaced or refunded depending on the situation. We have high customer service standards, so if you are unhappy in any way please contact us with your concern.

Military (APO/FPO) Shipments only: Claims for damaged articles should be filed immediately, but no later then 60 days from date of shipment.

In most cases, Gift Basket Bounty will be filling and following up on any claims made with the U.S. Postal Service for packages shipped via APO or FPO. EXCEPTION:Shipments returned to us by the U.S. Postal Service for any reason other than returns authorized by Gift Basket Bounty are not eligible for any return credit including, but not limited to, the cost of the gift and the cost of shipping. Complete information regarding the APO/FPO claim process can be found on our APO FPO Claims Process Page.