Testimonials

~ "What Our Customers Say" ~


I’m glad I found you guys online! I love the baskets you offer, will definitely be using you more in the future 😊Nicole 

Thank so very much for all your kind assistance, advise and more so for the prompt replies.
I really do appreciate this quality of service. Shevonne 

Thank you so much for the wonderful customer service! I am so happy to get this out! Laura  

I want to thank your company for working with me to get these two baskets out to two of our brave soldiers serving in Kuwait and Afghanistan.  I also want to thank you for having this service available.  I am a huge supporter of our military, however, my working hours do not give me the opportunity to go to the post office for mailing packages.  You are providing a much needed service. Merry Christmas, Dorothy

Hello! My Grandson received his basket! Thank you so very much, was the fastest delivery to Italy I have ever had! Happy Holidays! Gail

I wish I could post a review on the site. I just wanted to say thank you for a more than satisfactory and timely service. I will definitely recommend this site. Thank you! Lorraine

Thank you so much for your follow up and your understanding of the situation. Your actions are professional and compassionate. They do not go unnoticed. In Afghanistan, my son performed extremely dangerous missions almost every day that he was there. I chose your gift basket because I knew it was the ideal gift for him. The fact that you went "the extra mile" to refund as much as you could on this order shows a respect for what he, and all our service people who are in harm's way, do. It is very much appreciated by myself and my son. I will order from you again and I will recommend you to friends and family as well. Best regards, Richard.

Thank you so much. The basket was perfect and I am thankful to you for it. If ever I send another gift basket I will use your service again. You are the best! Thank you again, Christi

Because of your prompt response to address my concerns, I will recommend you and use you again to supply baskets to our troops! Nice customer service. Lisa

Gift was received and she loved it. Thank you!!! Rosemary

Mitchell got his birthday box just after lunchtime today. I can't tell you how happy I am. ;o) Thanks for all you did. He loves his gift.

My husband received his gift basket today! Thanks for making sure it arrived a few days before Thanksgiving. He sent me pictures and it looks perfect.

Thanks! I'm glad your company ships to APO addresses. My husband is deployed and won't be home for the holidays this year so he'll appreciate the gift basket. Maggie

Thanks for the call and the quick service. I tried my order again, and had to change a minute difference in the billing info. I had to change Apt xxx to # xxx. It worked and the order was placed! Thanks a lot. Karin

Thank you for being so patient with me during this delivery process but just wanted to tell you that he received the order sat and loved every bit of it, he shared the food and gifts with the other solders.anyway thank you.

I wanted to let you know that my daughter and family received the basket and are really enjoying it. Thank you for working with me on the delay. Linda

Your customer service is very personable and I appreciate the gift basket of love I'm sending to my hubby overseas. Have a very Merry Christmas and I pray God graces your business with abundant blessings. Brandy - Smyrna, Georgia

Thank you for making your website "APO" friendly. I order regularly because it is user-friendly and very important to me to get packages to my son, who is deployed. Sandy (S K Aadland proud mother of a deployed son)

My husband called to say he did get his gift this morning and he loved it!
Thanks for taking care of this! Janice - Bethlehem, Pennsylvania

Thank you for your excellent service! My fiance' definitely deserves this care package. He works very hard in the Marine Corps and rarely has time for himself. This is a great gift you offer. Thanks!!! Erika - Centreville, Virginia

HI, IT IS I LYNNDA..THE LOST GIFT BASKET ON 4/17/07..I WANT TO THANK YOU FOR YOUR QUICK RESPONSE AND INFORMATION CONCERNING MY ORDER..I SAID I WOULD LET YOU KNOW HOW THE ORDER TURNED OUT..WELL A LETTER WAS LEFT AT THE HOTEL DESK FOR UPS TO REDIRECT IT TO MY HOME..STATING THEY WERE RESPONSIBLE FOR THE DELAY NOT GIFT BASKET BOUNTY. LYNNDA - OCEANSIDE, California

Thanks so much for your response!! Boy, I must have really spaced out when filling out the order form if I didn't include my email! Appreciate your putting my mind at ease about this. My granddaughter will so love it. Ruth - Dallas, TX

Thank you for your quick response in resolving this problem. I will let my friends and family know of the great service you and your company provided. Again, Thank you very much :) Kirby - FPO, AP (Military)

I think we've finally got this resolved. Thanks for hanging in there. I went back to the site and re-ordered the basket. Thanks again for all your help - GREAT CUSTOMER SERVICE!!!! I look forward to ordering from your website in the future. Robert - San Diego, California

HI, WELL I ACCIDENTALLY CAME ACROSS YOUR WONDERFUL WEBSITE AND WANTED TO LET YOU KNOW WHAT A GREAT SERVICE YOUR OFFERING TO PET OWNERS. I WAS SO EXCITED TO SEE YOUR SITE KNOWING MANY COUPLES ARE ELECTING TO HAVE PETS RATHER THAN CHILDREN FOR WHAT EVER REASON, MY DAUGHTER AND FIANCE ARE ONE OF SUCH NEW FAMILIES. I THANK YOU. YOU WILL BE HEARING FROM ME A LOT....SINCERELY, HOLLI

Thanks so much for your personal assistance to this order. I feel very blessed to have found you on the web. Have a wonderful day!!! Shelia - First Bank & Trust Co.

I received the confirmation so I am please and appreciate your participation in supporting our wonderful Military personnel. Carol - Kirkland, Washington

 
~ What Are The Most Common Issues/Complaints? ~

Shipments to Deployed Military addresses being returned to our facility marked as "Un-Deliverable Address". When this happens, we must destroy all perishable items and no refund is issued. Therefore it is vital, when an order is placed, the "Ship To Address" entered with your order is current and accurate...we cannot re-route shipments to Deployed Military addresses (APO/FPO/DPO), (AA/AE/AP).

If a shipment to a Deployed Military address is simply not delivered (lost) we are able to file a "Lost Package" claim with the US Postal Service and, when the claim is approved, a full refund is issued. The claims process can take 30-60 days to be approved and a refund issued.



 
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